The Australian Consumer Law sets out consumer rights that are called consumer guarantees. These include your rights to a repair, replacement or refund as well as compensation for damages and loss and being able to cancel a faulty service.
What is the purpose of the ACCC?
The Australian Competition and Consumer Commission (ACCC) is an independent Commonwealth statutory authority whose role is to enforce the Competition and Consumer Act 2010 and a range of additional legislation, promoting competition, fair trading and regulating national infrastructure for the benefit of all Australians …
What does the consumer law cover?
The ACL offers consumer protections in the areas of: unfair contract terms, covering standard form consumer contracts. consumer rights when buying goods and services. … unsolicited consumer agreements covering door-to-door sales and telephone sales.
Who must comply with Australian consumer law?
Under Australian Consumer Law (ACL), businesses that provide goods by selling, leasing or hiring, or services to consumers in Australia, need to comply with automatic consumer guarantees. Manufacturers and importers also need to comply with certain consumer guarantees.
Why is the Australian Consumer Law Important?
The Australian Consumer Law (ACL) is a national law that aims to protect consumers and ensure fair trading in Australia. The ACL is part of the Competition and Consumer Act 2010 (the Act). Advertising and selling practices have evolved rapidly.
Can the ACCC take legal action?
Legal action is taken where, having regard to all the circumstances, the ACCC considers litigation is the most appropriate way to achieve its compliance objectives.
Why is the ACCC so important to business in Australia?
The ACCC promotes competition and fair trade in markets to benefit consumers, businesses, and the community. We also regulate national infrastructure services.
What are the 8 basic rights of consumers?
- Right to Safety. Means right to be protected against the marketing of goods and services, which are hazardous to life and property. …
- Right to be Informed. …
- Right to Choose. …
- Right to be Heard. …
- Right to Seek redressal. …
- Right to Consumer Education.
21 янв. 2019 г.
What are my rights under the Consumer Rights Act 2015?
Consumer Rights Act 2015
Satisfactory quality – Your goods should not be faulty or damaged, or at least of satisfactory quality. For example, second hand goods are not held to the same standards as brand new. Fit for purpose – you should be able to use it for the purpose they were supplied for.
Can a business refuse a refund?
A business cannot have a ‘No Refund’ policy. It’s against the law to say you will not provide a refund under any circumstances. This includes sales, gift items and even secondhand goods. On the other hand, consumers can ask a business for a refund or replacement but are not always entitled to one.
In what circumstances can you insist on a refund?
If a consumer cancels their contract of sale with the seller, they are entitled to insist on a full refund. A seller may not insist the consumer receive another form of remedy (such as repair or replacement goods) or insist that the refund be issued as store credit.
Can you contract out of the Australian Consumer Law?
Parties cannot “contract out” of the application of the ACL
That is, parties to a contract could not exclude the TPA from applying, or prohibit a claim from being made under the TPA. This has often been understood also to mean that the provisions of the TPA must be given full effect.
Is a customer entitled to a refund?
You can get a full refund within 30 days. This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.
What are the 7 consumer rights?
in the Consumer Bill of Rights. Consumers are protected by the Consumer Bill of Rights. The bill states that consumers have the right to be informed, the right to choose, the right to safety, the right to be heard, the right to have problems corrected, the right to consumer education, and the right to service.
How long is Australian Consumer Law?
The consumer can still exercise their rights to have the good repaired, replaced or refunded as the good has to meet any extra promises made about performance, condition and quality (consumer guarantee) even when a manufacturer’s warranty is only for 2 years.
Who does the Consumer Guarantees Act apply to?
Who it applies to. All businesses who sell products that are usually for personal or household use, including small and secondhand businesses, pop-up shops, auctions and regular Trade Me sellers. People who hold one-off garage sales or post occasional online auctions do not have to follow the CGA.