The Australian Consumer Law sets out consumer rights that are called consumer guarantees. These include your rights to a repair, replacement or refund as well as compensation for damages and loss and being able to cancel a faulty service.
Why was the Australian Consumer Law introduced?
The Competition and Consumer Act 2010 (referred to as Australian Consumer Law) was enacted into legislation by the Parliament of Australia to provide a more robust framework of protection for consumer transactions within Australia.
What is the purpose of consumer legislation?
As indicated by the name, its main purpose is to protect consumers from unfair trading practices. Several sections of the Consumer Protection Act have been repealed and replaced over time by different pieces of legislation.
What is the purpose of the Australian Consumer Law and Fair Trading Act 2012?
Complying with the Australian Consumer Law and Fair Trading Act 2012 helps to reduce the risk of breaking the law and facing the expense of legal proceedings. It can also help to improve customer relations and enhance your reputation as a business that deals fairly with customers, competitors and suppliers alike.
What does the Australian Consumer Law mean for businesses?
The Australian Consumer Law (ACL) requires businesses to provide consumer guarantees for most consumer goods and services they sell.
Who does the Australian Consumer Law apply to?
The ACL applies nationally and in all States and Territories, and to all Australian businesses. For transactions that occurred prior to 1 January 2011, the previous national, State and Territory consumer laws continue to apply.
Who does the Australian consumer law protect?
Under the Australian Consumer Law, automatic consumer guarantees apply to many products and services you buy regardless of any other warranties suppliers sell or give to you.
What are the 8 basic rights of consumers?
- Right to Safety. Means right to be protected against the marketing of goods and services, which are hazardous to life and property. …
- Right to be Informed. …
- Right to Choose. …
- Right to be Heard. …
- Right to Seek redressal. …
- Right to Consumer Education.
21 янв. 2019 г.
What are the principles of consumer law?
The product or service
Goods must be: described accurately – businesses should not describe goods and services in a misleading way. fit for purpose – goods must do what they are designed to do. satisfactory quality – goods should not be damaged or faulty when sold as new.
What are the 7 consumer rights?
in the Consumer Bill of Rights. Consumers are protected by the Consumer Bill of Rights. The bill states that consumers have the right to be informed, the right to choose, the right to safety, the right to be heard, the right to have problems corrected, the right to consumer education, and the right to service.
What is the Australian Consumer Law and Fair Trading Act?
The Competition and Consumer Act 2010 (the Act) is a national law that regulates fair trading in Australia and governs how all businesses in Australia must deal with their customers, competitors and suppliers. The Act promotes fair trading between competitors while also ensuring that consumers are treated fairly.
What is the Australian Privacy Act?
The Privacy Act 1988 (Privacy Act) is the principal piece of Australian legislation protecting the handling of personal information about individuals. This includes the collection, use, storage and disclosure of personal information in the federal public sector and in the private sector.
What is the Fair Trading Act NSW?
An Act to regulate the supply, advertising and description of goods and services and, in certain respects, the disposal of interests in land; to repeal the Consumer Protection Act 1969 and certain other Acts; and for other purposes. This Act may be cited as the Fair Trading Act 1987.
Can a business refuse a refund?
A business cannot have a ‘No Refund’ policy. It’s against the law to say you will not provide a refund under any circumstances. This includes sales, gift items and even secondhand goods. On the other hand, consumers can ask a business for a refund or replacement but are not always entitled to one.
In what circumstances is a seller allowed to refuse a refund?
A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. you misused the product or service in a way that contributed to the problem. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted.
How long is Australian Consumer Law?
The consumer can still exercise their rights to have the good repaired, replaced or refunded as the good has to meet any extra promises made about performance, condition and quality (consumer guarantee) even when a manufacturer’s warranty is only for 2 years.