a national product safety law and enforcement system; a national law for unsolicited consumer agreements covering door-to-door sales and telephone sales; simple national rules for lay-by agreements; and. penalties, enforcement powers and consumer redress options.
What are the principles of consumer law?
The product or service
Goods must be: described accurately – businesses should not describe goods and services in a misleading way. fit for purpose – goods must do what they are designed to do. satisfactory quality – goods should not be damaged or faulty when sold as new.
What does the Australian consumer law do?
The Australian Consumer Law sets out consumer rights that are called consumer guarantees. These include your rights to a repair, replacement or refund as well as compensation for damages and loss and being able to cancel a faulty service.
What Six topics are covered under Australian Consumer Law?
The Australian Consumer Law (Schedule 2 of the CCA) – misleading or deceptive conduct, unconscionable conduct, unfair practices, conditions and warranties, product safety and information, liability of manufacturers for goods with safety defects offences, country of origin representations.
What are the 8 basic rights of the consumers?
The eight consumer rights are: The right to satisfaction of basic needs – to have access to basic, essential goods and services such as adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.
What are the key principles of consumer protection and fair trading?
key principles of consumer protection and privacy legislation. legislative limitations on agency practice. licensing requirements for estate agents. nature of trust funds and key legislative controls on trust funds.
What are the 7 consumer rights?
in the Consumer Bill of Rights. Consumers are protected by the Consumer Bill of Rights. The bill states that consumers have the right to be informed, the right to choose, the right to safety, the right to be heard, the right to have problems corrected, the right to consumer education, and the right to service.
Who does the Australian Consumer Law apply to?
The ACL applies nationally and in all States and Territories, and to all Australian businesses. For transactions that occurred prior to 1 January 2011, the previous national, State and Territory consumer laws continue to apply.
What are the 5 rights of a consumer?
Existing Rights of consumers:
Right to be Informed. Right to Choose. Right to be Heard. Right to Seek redressa.
What is a major failure Australian Consumer Law?
substantially unfit for its normal purpose and unable to be easily fixed within a reasonable amount of time; substantially unfit for the specific purpose you bought it for, if that purpose was made known to the supplier at the time of purchase, and cannot easily be fixed within a reasonable time period; or. unsafe.
Can a business refuse a refund?
A business cannot have a ‘No Refund’ policy. It’s against the law to say you will not provide a refund under any circumstances. This includes sales, gift items and even secondhand goods. On the other hand, consumers can ask a business for a refund or replacement but are not always entitled to one.
What are 3 consumer protection laws?
There are many other acts worth learning about that apply in certain situations, including the Home Owner Protection Act, the Home Affordable Modification Program, the Fair Credit Reporting Act (FCRA), the Electronic Funds Transfer Act, the Fair Debt Collection Act, and the Fair Credit Billing Act.
What is the Australian Consumer Law and Fair Trading Act?
The Competition and Consumer Act 2010 (the Act) is a national law that regulates fair trading in Australia and governs how all businesses in Australia must deal with their customers, competitors and suppliers. The Act promotes fair trading between competitors while also ensuring that consumers are treated fairly.
What are my rights under the Consumer Rights Act 2015?
Consumer Rights Act 2015
Satisfactory quality – Your goods should not be faulty or damaged, or at least of satisfactory quality. For example, second hand goods are not held to the same standards as brand new. Fit for purpose – you should be able to use it for the purpose they were supplied for.
What is the Consumer Rights Act?
The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.
What does the consumer right Act cover?
It outlines what rights a consumer has and what your obligations are as a goods or services provider in the event of a dispute. The act encompasses a number of terms. It covers the sale of goods, the supply of services and it also deals with digital content.