Complying with the Australian Consumer Law and Fair Trading Act 2012 helps to reduce the risk of breaking the law and facing the expense of legal proceedings. It can also help to improve customer relations and enhance your reputation as a business that deals fairly with customers, competitors and suppliers alike.
What is the purpose of the Fair Trading Act?
Its purpose is to encourage competition and to protect consumers/customers from misleading and deceptive conduct and unfair trade practices. The Fair Trading Act provides for consumer information standards.
What is the purpose of Australian consumer law?
The Australian Consumer Law sets out consumer rights that are called consumer guarantees. These include your rights to a repair, replacement or refund as well as compensation for damages and loss and being able to cancel a faulty service.
What are the key principles of consumer protection and fair trading?
key principles of consumer protection and privacy legislation. legislative limitations on agency practice. licensing requirements for estate agents. nature of trust funds and key legislative controls on trust funds.
What acts are concerned with fair trading and consumer protection?
The new Australian Consumer Law replaced previous Commonwealth, State and Territory consumer protection legislation in fair trading acts and the Trade Practices Act 1974 from 1 January 2011.
What does the Consumer Guarantees Act not cover?
The act only applies if you buy goods or services from sellers “in trade”. This means it does not cover private sales. However, it does cover goods sold in second-hand shops, and goods sold over the internet by businesses trading here. The act does not cover the purchase of homes, although it does cover home repairs.
What does the Consumer Guarantees Act cover?
The Consumer Guarantee Act (CGA) sets out quality guarantees any business or person in trade must provide to their customers. It makes sure customers get what they pay for and, if needed, a repair, refund or replacement for a faulty product or substandard service.
What are the 8 basic rights of consumers?
- Right to Safety. Means right to be protected against the marketing of goods and services, which are hazardous to life and property. …
- Right to be Informed. …
- Right to Choose. …
- Right to be Heard. …
- Right to Seek redressal. …
- Right to Consumer Education.
21 янв. 2019 г.
Who does the Australian Consumer Law apply to?
The ACL applies nationally and in all States and Territories, and to all Australian businesses. For transactions that occurred prior to 1 January 2011, the previous national, State and Territory consumer laws continue to apply.
What rights do customers have?
in the Consumer Bill of Rights. Consumers are protected by the Consumer Bill of Rights. The bill states that consumers have the right to be informed, the right to choose, the right to safety, the right to be heard, the right to have problems corrected, the right to consumer education, and the right to service.
What is the Australian Consumer Law and Fair Trading Act?
The Competition and Consumer Act 2010 (the Act) is a national law that regulates fair trading in Australia and governs how all businesses in Australia must deal with their customers, competitors and suppliers. The Act promotes fair trading between competitors while also ensuring that consumers are treated fairly.
Who does the Competition and Consumer Act applies to?
The Competition and Consumer Act 2010 (CCA) is a national law that governs how businesses must deal with suppliers, competitors and customers, and covers aspects of business such as advertising and price setting. It applies to all businesses – both streetfront and online operations.
What is the purpose of consumer protection laws?
Consumer protection measures are often established by law. Such laws are intended to prevent businesses from engaging in fraud or specified unfair practices in order to gain an advantage over competitors or to mislead consumers.
What is the purpose of Competition and Consumer Act 2010?
The Competition and Consumer Act 2010 (CCA) covers most areas of the market: the relationships between suppliers, wholesalers, retailers, and consumers. Its purpose is to enhance the welfare of Australians by promoting fair trading and competition, and through the provision of consumer protections.
How does the Office of Fair Trading protect consumers?
The OFT’s mission is to safeguard consumers choice across the entire marketplace and in all sectors through ensuring that all markets work in healthy, fair and open competition with each other for the consumers custom.
Is the Trade Practices Act still current?
The TPA has been renamed and is now known as the CCA. For transactions that occurred up to 31 December 2010, the TPA will continue to apply.